Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes both information you directly provide to us and information we collect automatically.

1.1 Personal Information You Provide

When you interact with our Site, you may provide us with "Personal Information," which is data that can be used to identify you directly or indirectly. This includes, but is not limited to:

• Contact Information: Your name, email address, phone number, and postal address when you register for an account, subscribe to our newsletter, or book a consultation.
• Account Information: If you create an account, we collect your username and password.
• Consultation Details: Information related to your health goals, dietary preferences, lifestyle, and any other details you share during the booking process or during consultations to help us provide personalized advice.
• Payment Information: While we do not directly store credit card details (these are processed by secure third-party payment gateways), we may collect billing address and transaction details.
• Communications: Records of your correspondence with us, including emails, chat messages, and phone calls.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This information helps us analyze trends, administer the site, track users’ movement around the site, and gather demographic information about our user base as a whole.

• Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Usage Data: Information about how you use our Site, including the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
• Location Information: General geographical location inferred from your IP address.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services, communicate with you, and ensure the security of our platform.

• To Provide Services: To process your consultation bookings, deliver personalized health and wellness advice, and manage your account.
• To Communicate with You: To send you booking confirmations, appointment reminders, newsletters, marketing communications (with your consent), and respond to your inquiries.
• To Improve Our Site: To analyze user behavior, identify popular content, troubleshoot issues, and enhance the functionality and user experience of our Site.
• For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, abuse, or security incidents.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• For Marketing and Advertising: To personalize marketing messages and advertisements based on your interests and usage patterns (you can opt-out at any time).

3. Sharing Your Personal Information

We value your privacy and are committed to not selling your personal information. However, we may share your Personal Information with third parties under specific circumstances to help us provide our services or comply with legal obligations.

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors, email service providers, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your Personal Information.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

Our Site uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

• What are Cookies? Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. They allow websites to remember information about your visit, such as your preferred language and other settings.
• How We Use Cookies: We use cookies for various purposes, including:
  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: To analyze how users interact with our Site, helping us to improve its performance.
  • Functional Cookies: To remember your preferences and provide enhanced features.
  • Advertising/Targeting Cookies: To deliver relevant advertisements and measure the effectiveness of our campaigns.
• Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information about cookies, and how to disable cookies, visit our Cookie Policy.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your Personal Information. We are committed to facilitating the exercise of these rights.

• Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

6. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information.

• We use industry-standard encryption technologies (SSL) to protect your data during transmission.
• Access to your Personal Information is restricted to authorized personnel who need the information to perform their specific job duties.
• We regularly monitor our systems for potential vulnerabilities and attacks.
• While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.